Disconnected? Disinterested? Not sure how everything fits anymore? These are often the sentiments expressed as working from home employees reshuffle pandemic style and adapt.
How to Use Gamification to Engage Remote Teams
Why Contact Centres Must Accelerate Their Digital Transformation Strategies
A new wave of technology adoption is closing the gap in contact centre operations and shaping how agents perform on a day-to-day basis.
Building A Modern Engagement-Centric Workforce
The expectations of customer service experience have amplified making it important for managers to adopt new engagement techniques.
How People Are Equally As Important As Systems
In a time when digital transformation is in full flight, it’s important to remember that people play an equally important role as the solutions you deploy.
The Needs to Know About Contact Centre Automation
The quality of service and efficiency of how a contact centre is run directly impacts its ability to be successful.
Alvaria Software Announces Merger with Noble Systems
New combined company will expand its global reach in the Customer Experience technology space Westford, MA. May 10, 2021. Today, Alvaria Software will merge with Noble Systems of Atlanta Georgia,
The Benefits of Implementing a Flex Schedule
After the initial surge of COVID-19, contact centres everywhere had to scramble to keep momentum going.
