Workforce Management (WFM) Archives - Call Design

The Benefits of Implementing a Flex Schedule

Posted on 23rd September, 2020 in Blog, Employee Engagement, Workforce Management
#Agent Engagement, business, business forecasting, contact centre, contact centre agents, covid-19, employee morale, flex schedule, flexible schedule, innovation, technology, WFH, WFM, Workforce Management

Call Design Australia Blog

After the initial surge of COVID-19, contact centres everywhere had to scramble to keep momentum going.

4 Reasons to Utilise an Omnichannel Customer Experience

Posted on 19th August, 2020 in Blog, Contact Centre Best Practice
#agent, call design, contact centre, contact centre agent, Customer Experience, customer service, email, omnichannel customer service, social media, WFH, WFM, WFO

Call Design Australia

With the digitalisation of the customer journey, businesses need to implement an entirely digital customer service experience.