Workforce Optimisation (WFO) Archives - Call Design

4 Reasons to Utilise an Omnichannel Customer Experience

Posted on 19th August, 2020 in Blog, Contact Centre Best Practice
#agent, call design, contact centre, contact centre agent, Customer Experience, customer service, email, omnichannel customer service, social media, WFH, WFM, WFO

Call Design Australia

With the digitalisation of the customer journey, businesses need to implement an entirely digital customer service experience.