Contact centres are always looking for new ways to ensure employee engagement and productivity, especially now that many agents work, at least some of the time, from home.
How Contact Centres Can Leverage Gamificaton
3 Ways to Drive Agent Engagement in a Contact Centre
If you know anything about contact centres, then you know that it can be hit or miss when it comes to how interested (or engaged) an agent is with their caller.
Play Your Way to a Higher Performing Contact Centre
The biggest threat to the productivity of a contact centre is a disengaged employee. If your team is disengaged with their work, the performance of your contact centre will suffer dramatically.
