Accurate and effective forecasting allows managers to ensure there are always enough staff to meet the workload, whilst also keeping staff costs as low as possible.
Contact centres: methods for accurate forecasting
Shift Bidding for Better Efficiency and Engagement
Shift Bidding is one more way to improve engagement and keep schedule efficiency in tip top shape– this article examines some of the benefits of bidding as well as ways to make it feasible to bid more often.
Aspect Software Awarded Patent for Workforce Management Multi-Channel Scheduling System
Alvaria Software a leading provider of native consumer engagement, workforce optimization, and self-service solutions, today announced the award of a new patent for modeling and simulating the interaction dynamics of
Aspect Software Receives 2018 CUSTOMER Magazine Product of the Year Award
Alvaria Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service solutions, today announced that TMC, a global, integrated media company, has named Alvaria Software as a
G2 Crowd rates Alvaria WFM as Contact Center Workforce Leader
There has been an increasing need for a platform that can provide authenticated reviews for business software. Studies show consumers trust online reviews more than most product recommendations. Let’s find out how Alvaria WFM was named a leader on objective review site G2 Crowd.
What are the benefits of taking a workforce management course?
Workforce management tools are vital to contact centers, but there’s little point investing in a WFM solution if your staff don’t know how to use it. Programs like Call Design’s Workforce Management Essentials course provide insight and additional knowledge.
