blog

How to Take Your WFM to the Next Level

If you’ve been in the contact centre space for more than a few hours, you’ve likely heard some version of the unofficial motto “Connecting the right interaction, to the right agent, at the right time.”


workforce management

How to Select the Best Workforce Management Solution for your Contact Centre

The ability to evaluate the effectiveness of your workforce management solution can drastically improve the performance of your contact centre.


onshoring contact centres

Why Contact Centres are looking at Onshoring Contact Centres again

As many countries around the world have been in lockdown, businesses that were offshoring contact centres have had to adapt quickly and find other ways to manage customer enquiries.