Call Design Solutions
Workforce Management
Efficiently manage your workforce with accurate scenario forecasting, advanced scheduling, real-time monitoring and in-depth reporting. Aspect Workforce Management ensures optimal staffing levels, reduces downtime, and enhances operational efficiency, enabling you to meet customer demands while controlling costs.
Performance
Drive measurable performance improvements with real-time analytics and performance tracking. Aspect Performance provides actionable insights tailored to different roles such as agents, team leaders and management. Monitor key performance indicators using customisable dashboards to identify improvement areas, and enhance employee productivity, ensuring consistent, high-quality service delivery.
Gamification
Increase engagement and motivation with gamification tools that turn everyday tasks into interactive challenges. By incorporating rewards, recognition, and competition, Aspect League fosters a more dynamic, enjoyable work environment that boosts employee satisfaction and productivity.
Real Time Automation
Automate staffing adjustments in real time with Intradiem. Deliver training and coaching when it won’t impact service. Streamline call handling and improve adherence within your organisation. Say goodbye to manual schedule updates and hello to a more agile, productive workforce.
Attrition Analysis
Predict and prevent employee turnover with Intradiem’s advanced attrition analysis. By analysing trends and patterns, Intradiem provides actionable insights that help identify at-risk employees, enabling you to implement retention strategies and reduce churn.
AI Agents
Revolutionise your customer service with AI-powered agents that can help you respond to customer queries when you most need them. Let CallD.AI agents answer calls during peaks and surges, so your customers aren’t left waiting and your staff aren’t left overwhelmed.
Workforce Analysis & Productivity
Optimise workforce performance with in-depth analysis and productivity measurement across your organisation. ProHance provides detailed insights into workforce efficiency, helping you identify bottlenecks, streamline processes, and maximise output while improving customer satisfaction.
Custom Integration
Seamlessly integrate Call Design’s solutions with your existing platforms such as Salesforce, Zendesk or SuccessFactors. Our custom integration services ensure smooth interoperability, allowing you to optimise your workforce management processes without disrupting your current operations.
Alvaria CX
Transform your outbound communication strategies with Alvaria CX, designed to deliver seamless, personalised customer interactions that drive engagement and loyalty.
Alvaria Advanced Outreach
Amplify your outreach strategies with Alvaria Advanced Outreach. Designed to enhance outbound dialer performance by helping you design, execute and refine contact strategies. Boost contact rates with intelligent features like Best Time To Call, Attempt Tracker and Customer contact Preferences.
Innovate and Empower Your Workforce with Call Design Technology
Call Design technology solutions streamline operations, provide you with the data you need to enhance decision-making and foster an engaged workforce. Our advanced systems deliver accurate forecasting, real-time analytics, automation and AI, designed to elevate your operational efficiency and drive superior customer experiences.
Optimise Workforce Performance
Enhance efficiency with advanced forecasting, scheduling, and real-time reporting that empowers managers to make data-driven decisions. Our technology streamlines processes, minimises downtime, and boosts productivity, ensuring every team member reaches their full potential through targeted insights and responsive performance tracking for long-term consistent operational success.
Drive Employee Engagement
Utilise gamification and interactive tools that inspire team motivation and boost morale. Our platform delivers engaging challenges, real-time feedback and reward systems that encourage healthy competition and continuous improvement. Create a dynamic environment where every employee is driven to excel for unparalleled business growth.
Enhance Customer Experience
Deliver superior customer service with great planning, automation AI and outbound capabilities. Whether making inbound or outbound calls, our solutions help you excel at customer service.
Streamline Operations & Reduce Costs
Automate routine tasks and integrate systems for seamless operations that reduce overhead and operational costs. Our innovative technology unifies diverse workflows, ensuring consistent process management, reliable performance, and significant savings, allowing businesses to invest more in strategic growth initiatives for long-term, sustainable operational excellence always.
Why Choose Call Design
Call Design transforms workforce optimisation with analytics, automation, and seamless integration. We don’t just implement software, we upskill and train your staff to make sure you get the most from your investment. Trusted globally, we partner with industry leaders like Alvaria, Aspect, CallD.AI, Intradiem, and ProHance to optimise performance, reduce costs, and enhance customer experiences. Choose Call Design for lasting success and a competitive edge.
