Contact Centres and Back-office Benefit From Smart AI Solutions
Call Design helps contact centres and back office environments harness the full potential of AI to tackle real-world challenges—from reducing agent burnout and managing demand fluctuations to enhancing customer satisfaction. Our AI solutions are purpose-built to improve workforce efficiency, streamline operations, and create meaningful, personalised customer interactions. We harness the power of leading AI innovations to help you stay ahead in the evolving landscape of customer engagement.
Call Design AI Solutions
Real Time Automation
Manage your contact centre in a smarter way. Intradiem automates staffing adjustments in real time so you can deliver training and coaching without disrupting service, streamline call handling, and boost adherence. Ditch the manual updates and empower your team with a more responsive, productive, and agile operation.
Attrition Analysis
Stay one step ahead of attrition with Intradiem. Don’t wait for turnover to impact your team, predict it before it happens. Intradiem’s advanced attrition analysis uncovers hidden trends and flags at-risk employees, giving you the insights you need to take action early. With smarter data and proactive strategies, you can boost retention, protect team morale, and build a more resilient workforce.
AI Agents
Don’t let call surges cause havoc in your contact centre. CallD.AI’s intelligent, AI-powered agents are always ready to step in when you need them most, handling routine enquiries during peak periods to keep wait times low and your team stress-free. With CallD.AI, you’ll deliver faster responses, reduce burnout, and maintain seamless service, even when demand spikes.
AI-Powered Contact Centres and Back-office
Artificial intelligence (AI) has become an essential driver of transformation within contact centres. It goes beyond automating routine tasks, acting as a catalyst for smarter decision-making, adaptive workforce management and deeper customer engagement. AI’s ability to analyse real-time data, predict patterns and deliver actionable insights helps organisations to optimise performance, enhance service delivery and stay ahead of customer expectations, where agility and efficiency define success.
With Call Design, you’re not just getting powerful technology, you’re getting a strategic partner focused on delivering measurable performance improvements, workforce stability, and an exceptional customer experience. We’ll work closely with you to ensure you succeed.
Explore Our AI Solutions
Improve customer interactions with AI-powered virtual agents that can deliver natural, human-like conversations and help you meet customer expectations.
Transform workforce operations with real-time automation, intelligent task management and proactive workload balancing.
Why Call Design?
What sets Call Design apart is our in-depth industry expertise, coupled with the best in breed technology selection. We don’t just implement AI solutions. We work closely with your team to understand your challenges, design customised solutions and ensure seamless integration with your existing systems. Our goal is to empower your contact centre and backoffice with the tools and knowledge needed to thrive in an AI-driven world.
