Our Best Practice Training Courses
Ensure your team have the skills they need.
WORKFORCE MANAGEMENT
Workforce Management for Team Leaders
The Call Design, one-day, WFM For Team Leaders course teaches the basics of workforce management and is designed specifically for team leaders or those with an interest in understanding the fundamentals of workforce management practices.
Our Consultants are Experts in the Workforce Management Space.
We strongly believe in the importance of education and training for specialist roles like Workforce Planning. Invest in your people and you will see the results.
As APAC’s leading WFM training provider, Call Design offers unparalleled expertise. Our trainers are seasoned professionals who have worked extensively within contact centres and understand the real-world challenges of workforce management. We focus on delivering measurable outcomes, helping you and your team achieve excellence in WFM practices.
Course Feedback
“I would highly recommend this course for any Forecaster, Planner or RTA employee. The benefit of learning new ways of working, as well as different industry tips and a different take on the “Why” of contact centre trends etc is really beneficial to your role. If you’re considering it, let this review be your decision making one. Do it! It’s really worth it!”
Australian Unity
Flexible Learning Options to Fit Your Needs
We offer both public courses and private training sessions designed to meet the specific needs of your organisation. Whether in-person or virtual, our flexible delivery models ensure that learning fits around your operational demands.
Erlang Calculator
The Call Design Contact Centre Calculator allows you to input data relevant to your business needs and provides you with service level predictions, resourcing requirements, occupancy, and more. Erlang calculators are great for quick calculations without a WFM tool.
Advance Your Career with APAC’s Leading WFM Training Provider
Join hundreds of WFM professionals who have advanced their careers through Call Design’s industry-recognised training programs. Empower your team to achieve operational excellence and deliver superior customer experiences.
