Aspect Inbound Forecasting Advanced Course
This course follows on from the Aspect Inbound Forecasting Basics course.
This one-day course teaches you about Campaigns and Cycle Cuts as well as Budget and Service Analysis forecasts in Aspect Workforce. Upon completion of this course, you will understand everything you need to know about building long term forecasts.
Other courses:
LOCATION: ONLINE
COURSE DURATION: 1 DAY
DATE: 30th July, 2025
COST: $800 +GST
What You Will Learn:
Participants in the Aspect Workforce Management Inbound Forecasting Advanced Course will learn:
- How to apply campaigns and cycle cuts.
- How to create Budget and Service Analysis Forecasts.
Course Outline
Module 1: Campaigns and Cycle Cuts
- Understand what Campaigns and Cycle Cuts are and when you would use them.
- Create and apply cyclic forecasting patterns.
- Run forecasts using cyclic patterns to identify their impact on forecast outputs.
Module 2: Creating Budget Forecasts
- Understand the context and purpose of a budget forecast.
- Identify the inputs required.
- Correlate and discuss the impacts of changing inputs on the contact centre and long-term forecasts.
- Define and create relevant shrinkage patterns for budget forecasting.
- Generate long range budget forecasts.
- Identify, interpret, and analyse the outputs of the forecast.
Module 3: Create Service Analysis Forecasts
- Understand the context and purpose of a service analysis forecast
- Identify the inputs required.
- Correlate and discuss the impacts of changing different inputs into the forecast.
- Generate service analysis forecasts.
- Identify, interpret, and analyse the outputs of the forecast.
