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Workforce Management

Workforce Management Essentials

The three-day WFM Essentials course will teach you how to forecast, schedule and manage staff in a contact centre or retail environment. It also covers contingency planning and communication skills.

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DURATION

3 days

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Workforce Management

Workforce Management for Team Leaders

The Call Design, one-day, WFM For Team Leaders course teaches the basics of workforce management and is designed specifically for team leaders or those with an interest in understanding the fundamentals of workforce management practices.

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DURATION

1 day

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WFM Essentials Course

Workforce Management

Workforce Management for Real Time Analysts

The Call Design, one-day, WFM For Real Time Analysts course teaches the basics of workforce management and is designed specifically for people in that role.

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DURATION

1 day

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Case Studies

Call Design:
Workforce Management Courses
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Book A Private Class

Set your team up for success with Call Design’s private training classes for larger teams. Our expert Workforce Planning team has a wealth of knowledge and experience that will help you understand everything you need to know about Workforce Management.  Invest in your staff so they have the skills they need to be successful.

Book a private and customised training course today!

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Call Design
Erlang Calculator

The Call Design Contact Centre Calculator allows you to input data relevant to your business needs and provides you with service level predictions, resourcing requirements, occupancy, and more.

ERLANG CALCULATOR

Got some questions?

Complete the form to contact our Training Team with any specific training requirements or questions you may have, or in relation to any bookings you have made.