date-time

19th July 2022

location

Online Course

Cost : $600

Workforce Management For Team Leaders

Are you a team leader who would like to learn more about workforce management? Often we ‘grow up’ in the contact centre and are promoted into leadership roles needing to interpret specialised, highly technical contact centre data into human terms. This course will give you an insight into workforce management and why it is so important. It will give you the tools you need to make better staffing decisions as a team leader.

image-2

4-Modules

Our one-day WFM for Team Leaders course explores the basics of workforce management. It is designed specifically for team leaders, managers and anyone with a stake in the workforce management process to help them better understand the challenges involved; the impact of on the day staff movements and strategies that can be put in place to optimise the process. For more in-depth workforce planning training, our WFM Essentials Course is what we recommend.

Introduction

Workforce Management 101

The Power of One

Workforce Engagement Management

NEED MORE INFORMATION ON ONLINE TRAINING?

Contact Us

Download our WFM For Team Leaders Course Brochure


    Commonly Asked Questions

    Our WFM for Team Leaders course is for team leaders who want to understand more about workforce planning. If you are a workforce planner, forecaster or scheduler, we recommend our three-day WFM Essentials course.

    In our one-day WFM for Team Leaders course you will learn about the challenges involved in workforce planning and the impact of on the day staff movements so that you can make better staffing decisions.

    The course is delivered online and is designed to be interactive. We restrict the class size to no more than 10 people to ensure everyone gets the most from the course.

    To make learning WFM skills easier, we’ve broken down the processes into four key modules;

    • Introduction

    • Workforce management 101

    • The power of one

    • Workforce engagement management

    You can learn more about what’s in each of our four modules by downloading the course brochure.

    CONTACT US TO FIND OUT HOW WE CAN UPSKILL YOUR STAFF