Our Training Courses
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Workforce Management
Workforce Management Essentials
The three-day WFM Essentials course will teach you how to forecast, schedule and manage staff in a contact centre or retail environment. It also covers contingency planning and communication skills.
DURATION
3 days
Workforce Management
Workforce Management for Team Leaders
The Call Design, one-day, WFM For Team Leaders course teaches the basics of workforce management and is designed specifically for team leaders or those with an interest in understanding the fundamentals of workforce management practices.
DURATION
1 day
Workforce Management
Workforce Management for Real Time Analysts
The Call Design, one-day, WFM For Real Time Analysts course teaches the basics of workforce management and is designed specifically for people in that role.
DURATION
1 day
Book A Private Class
Set your team up for success with Call Design’s private training classes for larger teams. Our expert Workforce Planning team has a wealth of knowledge and experience that will help you understand everything you need to know about Workforce Management. Invest in your staff so they have the skills they need to be successful.
Book a private and customised training course today!
Call DesignErlang Calculator
The Call Design Contact Centre Calculator allows you to input data relevant to your business needs and provides you with service level predictions, resourcing requirements, occupancy, and more.