Specialist Contact Centre Training Courses

The role of workforce management in today’s contact centres is critical with 90% of organisations having a dedicated workforce planning process in place. Finding highly skilled workforce planners however remains a challenge, making it even more important to invest in the development of your staff.  Upskill your team and give them the skills they need to be successful.

Our Workforce Management Essentials, Workforce Management for Team Leaders and Workforce Management for Real Time Analysts courses teach you the skills required to successfully navigate workforce planning and implement the correct processes to be successful in your role.

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Learn more about our WFM training courses below!

Course Dates

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WFM
for Team Leaders

24th May 2022 (Perth Time)

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WFM-For Real Time Analysts1

WFM
for Real Time Analysts

15th June

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WFM
Essentials

21st – 23rd June 2022

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WFM
for Team Leaders

19th July 2022

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WFM-For Real Time Analysts2

WFM
for Real Time Analysts

20th July

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WFM
Essentials

23rd – 25th August 2022

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WFM
for Team Leaders

20th September 2022

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WFM-For Real Time Analysts2

WFM
for Real Time Analysts

21st September

REGISTER NOW
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WFM
for Team Leaders

15th November 2022

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Book A Private Class

Set your team up for success with Call Design's private training classes for larger teams. Our expert Workforce Planning team has a wealth of knowledge and experience that will help you understand everything you need to know about Workforce Management.  Invest in your staff so they have the skills they need to be successful. Book a private WFM Essentials class today!

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Why Choose Call Design?

Since 1999, Call Design has been a consultancy built on partnering with our customers to deliver best practice workforce optimisation solutions. We are leaders at providing implementation, training and consultancy services to ensure you achieve your goals. Our suite of solutions includes advanced WFM software, payroll integrations, in-depth consultation services and of course, best practice training. Our trainers are highly experienced and have a wealth of knowledge to share with you.

If you have any questions about our courses, software or workforce optimisation in general, contact us below.

CONTACT US TO FIND OUT HOW WE CAN UPSKILL YOUR STAFF