Workforce management stands out as one of the most vital functions in Contact Centres.

The Workforce Management Essentials Training course is designed to teach the foundations of forecasting, scheduling, and real-time management.

Join APAC’s premier WFM and Analyst conference in Melbourne—world-class speakers, real-world case studies and an exclusive gala dinner.

WFM For Team Leaders course teaches the basics of workforce management and is designed for team leaders.