Events from December 10, 2025 – January 1, 2027

March 2026
WFM Essentials Course
March 10 @ 8:30 am - March 13 @ 5:00 am
The Workforce Management Essentials Training course is designed to teach the foundations of forecasting, scheduling, and real-time management.
April 2026
WFM for Real Time Analysts
April 22 @ 9:00 am - 4:00 pm
Workforce management stands out as one of the most vital functions in Contact Centres.
October 2026
WOW Conference 2026 | Melbourne
October 13 @ 9:00 am - October 14 @ 4:00 pm
Workforce optimisation. Customer experience. Contact centres. All in one room, all in Melbourne, all at WOW Conference 2026.
January 2027
WFM for Team Leaders Online
Featured January 1, 2027
Online Event
A self-paced online course with micro-learning sessions, a live virtual workshop, and real-world challenges to build practical team leader skills.