What our customers have to say...
1. What was your experience working with Call Design, and what did you like most about it?
Working with Call Design has truly been a “breath of fresh air”. The response time is second to none and are they are courteous, knowledgeable and answer questions thoroughly the first time so no unnecessary back and forth.
We are long term Alvaria users, but certainly don’t know everything and when we can’t figure something out, it’s great to know the expertise is available to us.
2. How have the products helped your business?
They have helped us discover things we didn’t know existed such as auto bid creation, this one action has saved a lot of time when creating shift bids. They always very patiently help me with security and profile settings, this is an area that can cause a great deal of frustration but with their patience and knowledge the process is less frustrating for me.
Call Design managed our latest Alvaria upgrade. The Call Design team excelled in both technical and operational knowledge. Our IT team was very impressed with the caliber of the Call Design team and the way this IT project was effectively managed.
3. A piece of advice you would give other prospective customers.
With the support of Call Design, we are finally beginning to leverage our WFM system.
The Call Design team helps us take our WFM practices to the next level. This was missing with our previous support experience.
Really happy overall, and looking forward to a great working relationship with the team at Call Design!
4. Any other comments?
The transition from Alvaria to Call Design support was easy and effortless. We were worried that this might affect our long term relationship with the Alvaria team and that certainly was not the case. We continue to have a great relationship with our Alvaria Account Exectuive and other members of the Alvaria team we have worked with for years.