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July 2022
Workforce Management for Team Leaders – 19th July 2022
July 19 @ 9:00 am - 4:00 pm
Often we ‘grow up’ in the contact centre and are promoted into leadership roles needing to interpret specialised highly technical…
Find out more »August 2022
Workforce Management Essentials – 23rd -25th August 2022
August 23 @ 9:00 am - August 25 @ 4:00 pm
Do you want to learn the skills needed to be a successful Workforce Planner? If you are a Workforce Planner…
Find out more »September 2022
Workforce Management for Team Leaders – 20th September 2022
September 20 @ 9:00 am - 4:00 pm
Often we ‘grow up’ in the contact centre and are promoted into leadership roles needing to interpret specialised highly technical…
Find out more »November 2022
Workforce Management for Team Leaders – 15th November 2022
November 15 @ 9:00 am - 4:00 pm
Often we ‘grow up’ in the contact centre and are promoted into leadership roles needing to interpret specialised highly technical…
Find out more »February 2023
Workforce Management for Team Leaders – 21st February 2023
February 21, 2023 @ 9:00 am - 4:00 pm
Often we ‘grow up’ in the contact centre and are promoted into leadership roles needing to interpret specialised highly technical…
Find out more »March 2023
Workforce Management Essentials – 21st- 23rd March 2023
March 21, 2023 @ 9:00 am - March 23, 2023 @ 4:00 pm
Do you want to learn the skills needed to be a successful Workforce Planner? If you are a Workforce Planner…
Find out more »