May 2022
Workforce Management for Team Leaders – 24th May 2022
Often we ‘grow up’ in the contact centre and are promoted into leadership roles needing to interpret specialised highly technical…
Find out more »June 2022
Workforce Management Essentials – 21st -23rd June 2022
Do you want to learn the skills needed to be a successful Workforce Planner? If you are a Workforce Planner…
Find out more »July 2022
Workforce Management for Team Leaders – 19th July 2022
Often we ‘grow up’ in the contact centre and are promoted into leadership roles needing to interpret specialised highly technical…
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Workforce Management Essentials – 23rd -25th August 2022
Do you want to learn the skills needed to be a successful Workforce Planner? If you are a Workforce Planner…
Find out more »September 2022
Workforce Management for Team Leaders – 20th September 2022
Often we ‘grow up’ in the contact centre and are promoted into leadership roles needing to interpret specialised highly technical…
Find out more »November 2022
Workforce Management for Team Leaders – 15th November 2022
Often we ‘grow up’ in the contact centre and are promoted into leadership roles needing to interpret specialised highly technical…
Find out more »February 2023
Workforce Management for Team Leaders – 21st February 2023
Often we ‘grow up’ in the contact centre and are promoted into leadership roles needing to interpret specialised highly technical…
Find out more »March 2023
Workforce Management Essentials – 21st- 23rd March 2023
Do you want to learn the skills needed to be a successful Workforce Planner? If you are a Workforce Planner…
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