October 2021
Workforce Management for Team Leaders – October 19
Often we ‘grow up’ in the contact centre and are promoted into leadership roles needing to interpret specialised highly technical…
Find out more »November 2021
Workforce Management Essentials – November 16-18
Do you want to learn the skills needed to be a successful Workforce Planner? If you are a Workforce Planner…
Find out more »December 2021
Workforce Management for Team Leaders – December 7
Often we ‘grow up’ in the contact centre and are promoted into leadership roles needing to interpret specialised highly technical…
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