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October 2021

Workforce Management for Team Leaders – October 19

October 19

Often we ‘grow up’ in the contact centre and are promoted into leadership roles needing to interpret specialised highly technical…

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November 2021

Workforce Management Essentials – November 16-18

November 16 @ 9:00 am - November 18 @ 4:00 pm

Do you want to learn the skills needed to be a successful Workforce Planner? If you are a Workforce Planner…

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December 2021

Workforce Management for Team Leaders – December 7

December 7 @ 9:00 am - 4:00 pm

Often we ‘grow up’ in the contact centre and are promoted into leadership roles needing to interpret specialised highly technical…

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