Workforce Management

The Alvaria WFM solution is the world’s leading workforce management platform used by organisations, regardless of size, to plan and manage their staff.  Options include WFM Core (forecasting, scheduling and tracking), Perform (agent productivity and real time adherence), Empower (online self service for agents and team leaders), Payroll/HR integration, Salesforce Integration, mobile app for agents and team leaders, Reserve (seating management), Performance Management and Motivate (gamification).

Call Design employs some of the most experienced Workforce Optimisation consultants in the world with many years’ experience teaching and working with the complete Alvaria WFM solution.  We offer the full product training for all the above tools and customise every course to meet your specific requirements.

How can Call Design help?

Our WFM experts will teach you the skills you need to optimise the use of the tool and any additional modules you have purchased.  Each course is customised to meet your specific training requirements.

Are the courses run on-site?

We can run all our courses either virtually or onsite, depending on your preference. Feedback on our virtual training method has been extremely positive and continues to be the preferred medium for training by many of our customers.

How long is the course?

The length of course will depend on your specific training requirements. We will build our Alvaria WFM courses to meet your needs and experience level.

Who is this course for?

If you use Alvaria WFM or any of the additional modules such as Perform, Empower, Reserve, Motivate or Performance Management and need to understand how to use these more effectively to do your job, contact us.



Why choose Call Design?

Since 1999, Call Design has been a consultancy built on getting the job done and doing it right the first time. We are the leaders at providing contemporary Alvaria WFM solutions to contact centres, back offices, retail outlets and businesses of any sizes. Our suite of cloud-based solutions includes advanced WFM software, mobile app integration, in-depth consultation services and best practice training.

Contact us today and download the Workforce Management Essential brochure for further information.



Contact us today to find out how we can help you with your workforce management.