WOW 2024 Conference At A Glance

Call Design’s WOW 2024 Conference was a huge success, leaving attendees feeling motivated and inspired to implement some of what they learned during the conference.

What made WOW 2024 stand out?

It is the only event entirely dedicated to Workforce Optimisation in this region.

The WOW conference offered attendees the opportunity to talk to others about optimisation challenges, knowing that everyone in the room “gets it.” Topics like shrinkage, AHT, adherence, service levels and employee engagement needed no explanation in a room full of like-minded people.

We, at Call Design, are firm believers in the power of teamwork and collaboration. That is why networking, swapping stories and experiences and exchanging insights on overcoming workforce management challenges were all part of the unforgettable WOW 2024 experience.

WOW 2024 Conference Speakers

The highlight of this year’s WOW Conference had to be the extraordinary gathering of minds. It saw thought-provoking discussions and actionable insights around workforce optimisation in the contact centre industry. This year, the distinguished lineup of speakers included:


Thank you to our sponsors Alvaria, Intradiem, ProHance and Smaart Recruitment for supporting WOW 2024 and helping it be the success it was.

Learn How To Be A Part Of The Next WOWConference Today!

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