Drive Agent Productivity and Engagement with Alvaria Workforce Engagement Management
Alvaria Workforce Optimization™ (WFO) Version 21 empowers the mobile workforce like never before, with powerful access to the WFM scheduling and performance metrics regardless of where you are working from. The latest version of Alvaria WFO is built to help your staff respond more quickly to disruptions and uncertain working environments.
Alvaria WFO v21 is built to elevate your contact centre through an improved mobile user interface, improved quality management, real-time adherence user interface enhancements, and so much more.
Work-from-Anywhere Access
Easy-to-use, browser-based desktop view allows your staff to work from home without any disruptions to productivity or efficiency.
Enhanced Performance Tools
Alvaria Engagement Analytics now informs agent scorecards and dashboards, enabling self-correction and personal improvement.
Improved Mobile UI
The new streamline smartphone interface mimics the look and feel of the agent desktop, allowing your staff to manage their schedule and view performance metrics remotely.
Improved Quality Management
Ease-of-use upgrades including convenient popouts, quick views and other features help keep employees productive in any setting.
Trending Report
Improved trend reporting helps management quickly identify quality trends and track progress against the contact centre goals over time.
Designed for Large Enterprise
Scale up to 15,000 users in Microsoft Azure or the AWS cloud, seamlessly interface with third-party routers and more.
Real Time Adherence UI Enhancements
Customers can now take advantage of an enhanced adherence dashboard to monitor alarms in real-time.
Intra-Day Scheduling
Request and receive immediate approval of an employee’s changes in schedule, even when the change is intra-day.
Omnichannel Forecasting & Scheduling
Gold standard omnichannel simulation models provide the most accurate forecasting and flexible scheduling across all channels.
Simplified Migration
All configurations and data can be seamlessly transitioned from on-premise to a cloud platform.
