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Workforce Management Essentials Course: 19th – 11th Nov 2024
November 19 - November 21
Enhance your forecasting and scheduling skills by enrolling in our 3-day Workforce Management Essentials course.
This comprehensive program is designed to cater to the needs of workforce planners, forecasters, schedulers, contact centre managers, and individuals who aspire to become competent workforce planners. Whether you are already in the field or looking to transition into workforce planning, this course will provide you with the necessary skills and knowledge to be a successful workforce planner.
The 6 modules include:
- Introduction & Overview
- Forecasting & Planning
- Scheduling
- Performance Analysis
- Real-Time Management
- Communication
Don’t miss out on the opportunity to elevate your forecasting and scheduling expertise.
Enrol in our course today!