Overview
In our mobile, on-the-go society, contact centre staff are used to conducting much of their personal business though smartphone applications, so why can’t they use a smartphone app to manage their schedules? With Alvaria Workforce Mobile, they have all the tools they need to conduct the most common tasks, regardless of where they are.
Alvaria® Workforce Mobile™ provides immediate access for your agents and team leaders to your Alvaria® Workforce Management™ system directly from their mobile devices. Contact centre personnel can access critical information, send real-time notifications and access timely schedule updates at any time, from any location, directly from their device.
Key Capabilities
Mobile workforce management capabilities help improve employee engagement by enabling agents to view their schedules on the go,
apply for leave and swap shifts outside of the contact centre.
On the Go Access
Provide on-the-go access for agent schedules and performance to give today’s digitally connected staff the flexibility they crave and the mobile experience they want.
Quick and Easy Schedule Changes
Allow agents to quickly and easily view/change schedules and perform other common workforce management administrative tasks either from desktop Web UI or mobile phone.
Integrated Security
Specialised mobile access for your staff is enabled through authenticated sign on.
Powerful Remote Management Tools
Empower your team leaders with remote management of schedule summaries, requests, and real-time notifications.
Flexible Automated Notification Channels
Send automated notifications to agents for schedule changes, request changes, trade changes via email, Web UI or mobile push.
Multiple Options for Notification Delivery
Deliver notifications for OT and PTO via SMS, Web UI, email, mobile push with optional Alvaria Inform solution.
Agents & Managers Alike
Love Alvaria Workforce
Mobile
Easy-to-use, convenient mobile workforce management features ensure your agents and team leaders are highly engaged in their work while giving them the tools to achieve better work/life balance.
