We’re Here To Help
Call Design is a company that provides workforce optimisation solutions primarily to contact centres but also across the wider enterprise. We offer a range of services and software solutions that help our clients improve efficiency, reduce costs, and enhance the overall customer experience.
Our products and services include workforce management software, schedule flexibility tools, gamification, intelligent automation, call recording and quality monitoring solutions, performance analytics and reporting tools, IVR and outbound dialler solutions as well as training and consulting services. We offer cloud-based solutions that can be accessed from anywhere, as well as on-premise solutions for clients who prefer to keep their data in-house.
Founded in 1999, Call Design has offices in Australia, The Philippines, Spain and the United States. We have worked with a variety of clients across many industries, including healthcare, financial services, telecommunications, utilities and government agencies. Our goal is to help our clients deliver the best possible customer service while improving their bottom line.
Call Design is here to help Optimise your Business
OUR MISSION
Call Design wants to build trusted client relationships by strategically providing effective workforce management solutions and industry-leading technologies to assist contact centres in optimising their workforce.
OUR GOAL
Our goal is to provide effective consulting, implementation, training and support for workforce management solutions. Call Design combines best-in-class technologies and an experienced team of consultants to offer businesses personalised workforce solutions.
Partnerships
Call Design has built a bridge between the industry’s leading service providers, software solutions, and professional organisations. We work with a variety of platform partners to create best-in-class contact centre technology solutions for our customers.
Our partnership with platform providers helps bring to life complete contact centre solutions for Workforce Optimisation and reporting. Our trusted relationships position us to provide an intuitive and comprehensive unified communication and workforce optimisation solution to contact centres.