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Workforce Management Essentials Course: 25th – 27th June 2024

June 25 @ 9:00 am - June 27 @ 4:00 pm

Enhance your forecasting and scheduling skills by enrolling in our 3-day Workforce Management Essentials course.

This comprehensive program is designed to cater to the needs of workforce planners, forecasters, schedulers, contact centre managers, and individuals who aspire to become competent workforce planners. Whether you are already in the field or looking to transition into workforce planning, this course will provide you with the necessary skills and knowledge to be a successful workforce planner.

The 6 modules include:

  1. Introduction & Overview
  2. Forecasting & Planning
  3. Scheduling
  4. Performance Analysis
  5. Real-Time Management
  6. Communication

Don’t miss out on the opportunity to elevate your forecasting and scheduling expertise.

Enrol in our course today!


Date: June 25 – 27, 2024

Time: 9:00 am – 4:00 pm


June 25 @ 9:00 am
June 27 @ 4:00 pm