Our Solutions Create a Better Customer Experience
Empower your agents and other employees with innovative solutions and technology that will help simplify their job and deliver exceptional experiences. Call Design fuels your growth and optimises your workforce with our innovative approach to Workforce Management, Quality Management, Performance Management and Real-Time Automation Solution to ensure the highest levels of employee engagement and customer experience. Our products and services have been implemented across a broad spectrum of industries around the world. We’ve taken the best solutions and paired them with an impeccable team of developers to build or customise integrations to meet your requirements whether it be on-premise or in the cloud.
Workforce Management
Call Design’s WFM solutions enable contact centres to accurately forecast all contact channels, including voice, chat, social media, email, and back office. Our solutions give you the ability to track performance and proactively deal with staffing issues, as well as enable staff to swap shifts and apply for leave through the mobile app.
Engagement
Call Design can help to improve both employee engagement and the customer experience through effective workforce optimisation tools such as Workforce Engagement Management, Performance Management, Motivate (gamification) and Intradiem (automation).
Gamification
Gamification is a great way to improve employee engagement. It allows staff to see their goals and achievements from anywhere. They can track their own progress and rankings and see current leaders for key tracked KPIs, as well as a timeline of new records and personal bests. The Leaderboard also displays the raffle wheel winners and prizes won when the raffle spin occurs
Quality Management
Our Quality Management technology provides easy access to information to identify opportunities for improvement and to recognise top performers. The software offers a full range of functionality to fit your needs: voice and screen capture, PCI compliance, configurable evaluation forms, and optional speech and desktop analytics.
Real Time Optimise
Our real time optimising technology can be used to improve staff engagement, reduce costs and provide your customers with better service.
Custom Integrations
Our inhouse development team can build custom integrations to get the data you need, wherever you need it.
Outbound
Our advanced list and campaign optimisation tools enable you to easily develop, deploy and analyse sophisticated contact strategies across single or multiple supporting platforms to increase your contact success rates and optimise your sales and/or collections productivity and results.
IVR
Interactive Voice Response Systems (IVR) represent technologies that facilitate an organisation’s communication with clients through an automated system. Callers can retrieve information by either entering relevant numbers or vocalising their commands.
LET US FIND A SOLUTION THAT FITS YOUR NEEDS
Choose The BestSolution For Your Team
Since 1999, Call Design has built trusted client relationships by strategically providing effective workforce solutions and industry-leading technologies to assist contact centres in optimising the workforce. Not only does Call Design provide world-class Workforce Optimisation tools, but we also help you to identify and adapt to the changing needs of your customers and your business environment.
Let our team create a personalised action plan to enhance efficiencies at all levels of the organisation.