Getting The Data You Need
At Call Design, we know just how important it is to pull data from different systems so that your Workforce Management, for example, is kept informed of all relevant work and agent activity. Our API Connector services are designed to ensure you get the data you need when you need it.
By integrating different data sources into Workforce Management, you can track calls, chat, email, tickets, back-office work items, and other metrics to allow your Workforce Planning team to have better visibility of what is happening.
One of the most common integrations we do is connecting your workforce management and payroll systems to enable once source of truth for scheduled hours and annual leave taken and accrued. Examples of some of the other connectors Call Design have built include Zendesk, Salesforce, Twilio, Genesys Cloud, Amazon Connect, Live Person and ServiceNow.
Understanding Your Requirements
Before building any integration, Call Design will work with you to understand and document your exact requirements.
LET US KNOW WHAT YOU NEED
The Call Design Advantage
When you work with Call Design you are getting a team of professionals that are here to help you for the long haul. Whether you want us to sit down with your team for complete training and consultation sessions or you’re simply looking for us to tweak the product to fit your needs – we’ve got you covered.
