This comprehensive three-day course is designed to equip you with the essential skills to effectively utilise all the Tracking tools in Alvaria WFM as well as Employee Datacenter for your reporting requirements. After completing this course, you will have the skills and knowledge to manage Official Schedules effectively and use Intra-day Performance Reports for better decision making. You will also learn how to use all the analysis tools to provide better information to your stakeholders.
*This course is exclusively available to Alvaria WFM users.
3-Day Online Course
Here’s a breakdown of the key topics covered on each day of the Alvaria Tracking Training Course:
Day 1: Official Schedules and Intra-Day Performance
- Master Official Schedule editing and viewing tools
- Competently set up Intra-Day Timelines using Perspectives and States
- Generate and interpret Intra-Day Performance forecasts and reports
- Utilise Live IDP Updates for efficient schedule preview
Day 2: Advanced Tools and Multiskilling
- Analyse and reforecast intra-day business performance
- Explore and apply changes to forecasted data
- Understand the nuances of Routing Sets and multiskill scenarios
- Generate activities using advanced tools for optimal intra-day placement
- Incorporate Staff Adjustments in IDPs for anticipated events
Day 3: Employee Datacenter (EDC) Mastery
- Define and navigate the Employee Datacenter (EDC)
- Create, manage and share Views based on organisational requirements
- Utilise Data Bands for generating tailored Views
- Understand the features and benefits of the Cart function in Alvaria WFM
- Explore various methods for contacting employees within the EDC
NEED MORE INFORMATION ON ONLINE TRAINING?
Download our Alvaria Tracking Course Brochure
Commonly Asked Questions
Our WFM for Team Leaders course is for team leaders who want to understand more about workforce planning. If you are a workforce planner, forecaster or scheduler, we recommend our three-day WFM Essentials course.
In our one-day WFM for Team Leaders course you will learn about the challenges involved in workforce planning and the impact of on the day staff movements so that you can make better staffing decisions.
The course is delivered online and is designed to be interactive. We restrict the class size to no more than 10 people to ensure everyone gets the most from the course.
To make learning WFM skills easier, we’ve broken down the processes into four key modules;
• Introduction
• Workforce management 101
• The power of one
• Workforce engagement management
You can learn more about what’s in each of our four modules by downloading the course brochure.