Alvaria Workforce Management Configuration Training Course
The Alvaria Workforce Management Configuration Training is designed to provide workforce planning professionals with the knowledge and skills needed to effectively configure and manage Alvaria Workforce Management (WFM) software. This comprehensive course covers essential configuration activities, enabling participants to optimise their workforce management processes and improve operational efficiency.
By the end of the course, participants will be equipped with the essential skills and knowledge to effectively configure and manage Alvaria Workforce Management, ensuring their contact centre operations run effectively and efficiently.
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Alvaria Workforce Management Configuration Training Course
The Alvaria Workforce Management Configuration Training is designed to provide workforce planning professionals with the knowledge and skills needed to effectively configure and manage Alvaria Workforce Management (WFM) software. This comprehensive course covers essential configuration activities, enabling participants to optimise their workforce management processes and improve operational efficiency.
By the end of the course, participants will be equipped with the essential skills and knowledge to effectively configure and manage Alvaria Workforce Management, ensuring their contact centre operations run effectively and efficiently.
Next start date
No dates found.
Location
No location found.
Course duration
No duration found.
Price
No price found.
Related courses:
Who is this course for?
- Workforce planners and managers
- Any staff involved in configuring and managing Alvaria Workforce Management
What will I learn?
Participants in the Alvaria Workforce Management Configuration Training will gain:
- A thorough understanding of the Alvaria WFM interface and navigation.
- Skills to create and manage segment definitions and categories.
- Knowledge to configure employee records, groups, and extra fields.
- Expertise in setting up open hours, threshold sets, and forecast & staff groups.
- Proficiency in creating states, perspectives, and superstates.
- The ability to design and create routing sets for effective workforce planning.
Why choose Call Design?
We are a leading workforce management consultancy, helping improve enterprise-level workforce optimisation since 1999.
Our team of consultants have worked in the industry, and have significant experience implementing and training best practice Workforce Management. Out of a wide range of WFM courses online, ours is designed specially to fit your needs. We have a range of industry-leading WFM and WFO tools to help improve your business processes.
THE COURSE AT A GLANCE
- Navigation & Interface Overview
- Scheduling Configuration Activities
- Employee & Organisational Management
- Forecasting Configuration
- Data capture Configuration
- Testing and Validation
Course structure
- Understand Alvaria WF Workflow
- Identify how to navigate Alvaria WF effectively
- Define Segments, States, Perspectives, and Superstates
- Identify the 3 segment categories and their purpose.
- Create & rank segments for best-fit.
- Create organisational hierarchies.
- Generate employee records and their relevant information.
- Add and update custom employee fields.
- Define forecast & staff groups.
- Build the required inputs to create best-fit forecast & staff groups.
- Describe single-skilled and multi-skilled routing sets.
- Design and build a routing set.
- Analyse the benefits and the right conditions to use multi-skill routing set configuration.
- Define the actual data workflow from an ACD or other source into Alvaria WF.
- Configure contact and agent data groups.