Workforce Management for Real Time Analysts: 16th May 2024
May 16 @ 9:00 am - 4:00 pm
Workforce management stands out as one of the most vital functions in Contact Centers. This specialised 1-day WFM course for Real Time Analysts is meticulously crafted to equip all RTAs with the necessary tools and techniques needed to make informed business decisions, foster efficient planning, and enhance the overall customer experience based on the real-time requirements of their contact centre.
The course, offered as part of Call Design’s Workforce Optimisation Program, is broken down into 4 modules:
- An Introduction of Workforce Management
- Workforce Planning Fundamentals
- Tracking and Analysis
- Intervention and Recommendations
Register now and equip yourself with the skills and insights needed to excel in Real Time Analyst roles.
DETAILS:
Date: May 16, 2024
Time: 9:00 am – 4:00 pm