What is a Net Promoter Score© and how do you improve it?

Net Promoter Scores© provide a valuable metric for businesses. But what does a good Net Promoter Score© look like, and how can you improve yours?

4 practical ways to improve customer experience

Customer experiences with your business have a tangible impact on your ability to make money. Here are a few practical tips to improving customer experience.

What are the 2 golden rules of customer experience?

Positive customer experiences are critical to cultivating a loyal following for your business. What are the key areas contact centers should be focusing on to create the best possible experience for their customers? Let's take a look at the two golden rules and how Call Design can help.

3 contact centre strategies to adopt for Generation Z customers

Contact centers can't treat Generation Z like their older counterparts. So what strategies can managers adopt for this tech-savvy generation?