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So what is performance management, and what are its key processes and objectives? In this article, we explore these basics and provide examples.

Are you looking to enhance productivity and save money? Find out how Call Design's smartphone application ME can benefit your workplace.

Increasing your company's digital IQ with modern WFO solutions could be the key to increasing efficiency, enabling growth and improving staff satisfaction.

How can you boost staff morale and productivity? Check out Call Design's top 5 ways to digitally reward employees, from online gift cards to social shout-outs.

Are you looking to increase productivity and decrease staff turnover? Find out how to optimize your workplace to ensure your agents are empowered and engaged.

Are you looking to enhance workplace productivity? A performance management program and training course can help you achieve your corporate goals.

Performance management systems are now an essential part of ensuring high standards of customer service in contact centers. But how can you ensure that your system runs successfully? Take a look at our tips for making your performance management a triumph. We…

When your employees are engaged, your business is in a position to thrive - it's as simple as that. Research shows us that organizations with high levels of engagement outperform companies with lower levels of engagement. How can managers ensure their agents…

Accountability is the backbone of quality customer service. When your contact center agents take ownership for their work, they provide higher quality interactions with their customer base. But how can leaders promote accountability within their organization.…

Positive customer experiences are critical to cultivating a loyal following for your business. What are the key areas contact centers should be focusing on to create the best possible experience for their customers? Let's take a look at the two golden rules…

As a new contact center supervisor, you're going to need to set a few important goals in order to establish yourself within the team and lead effectively. These are three best practice tips to start with, which include forming relationships, coaching and…